FREQUENTLY ASKED QUESTIONS
How long should I expect the event to last?
Generally, our author events include a 20-30 minute lecture/conversation, followed by 15-20 minutes of Q&A. Most events will have a book signing immediately following the program.
How does a book signing work?
Attendees will be called into the book signing line in small groups after the author’s program has finished. In most cases, books can be brought from home or purchased at the event. If there are signing restrictions from the publisher, we will notify registrants in advance.
Will books be available for purchase at the event?
Books can typically be purchased on site at our events courtesy of Mac’s Backs - Books on Coventry. Cash, check or credit card are accepted.
What time will doors open?
For ticketed events, doors will open 90 minutes before the scheduled start time. For non-ticketed events, doors will open 60 minutes before the scheduled start time.
Can I choose my seat?
Yes. Seating is not assigned. Seats are available to those who have registered on a first come, first served basis.
Can accommodations be made for guests with disabilities?
Yes. Please contact firstname.lastname@example.org to make arrangements prior to the event.
Do I need to bring my email registration to the event?
No, you do not have to provide a paper ticket or event registration confirmation at the door. If check-in is required, names of those registered will be on a guest list at the door.
I can’t find my email confirmation – what should I do?
Please contact the host branch or email email@example.com to confirm your reservation.
My plans have changed and I can no longer attend an event - what should I do?
Please contact the host branch or email firstname.lastname@example.org to cancel your reservation.
How can I be notified of new author events that are scheduled at the Library?
Visit beyondthebookjacket.com for the most up-to-date information or sign up for our Author Event notifications here.
Who can I contact with any further questions?
Our staff would be happy to answer your questions. Please contact the host branch or email email@example.com.
What is included with my ticket?
Each ticket includes a seat at the author’s talk, a copy of the author’s latest book, and a donation to the Cuyahoga County Public Library Foundation.
Can I purchase a ticket at the door?
If an event is not sold out, tickets can be purchased at the door by cash, check or credit card. Please check beyondthebookjacket.com or call the host branch for current event status.
The Auditorium has sold out and Simulcast seats are now available. What is a simulcast?
In an effort to accommodate as many guests as possible, the Library will sometimes open a Simulcast room if the main Auditorium has sold out. A simulcast is a live, simultaneous broadcast of the auditorium event into another room at the Library. Simulcast ticket holders will watch the live event on a large screen and can still participate in the Q&A portion of the event and book signing.
I don’t want to purchase my tickets online. What other options are available?
Please call the host branch for alternate payment options.
I didn’t receive my tickets. What should I do?
All ticket purchasers will receive an email confirmation of their order. No physical or electronic tickets will be sent. All tickets will be held at the door.
I have a question about my ticket purchase – who should I contact?
Our Events Team can assist with any ticket questions. Please email firstname.lastname@example.org.
Do I have to bring my printed ticket/email registration to the event?
No. You do not have to provide any paper ticket or event registration confirmation at the event. Ticket holders will simply check-in at the registration table under the name(s) that were included with the ticket order and are listed on your email confirmation.
My plans have changed and I can no longer attend an event I purchased tickets for - what should I do?
Please email email@example.com to make arrangements to have your book, which is included with your ticket purchase, sent to the branch of your choice for pick-up. Please include your full name, email address, phone number and preferred branch location in your message. Your book will be sent to your preferred branch after the program. A branch staff member will call to notify you when your book is available for pick-up.
I will be bringing a guest other than who I listed originally on my order - what should I do?
Please email firstname.lastname@example.org with your name, the name of your original guest, and the name of your new guest. We will update your ticket order.